Our Services At Dream Dragon Resort (collectively “hotel”, “we”, “us” or “our”) we value you as our Guest and recognize privacy is important to you, therefore this statement developed. This privacy statement (policy) describes the privacy practices and applies to Dream Dragon Resort.
By using any of our products, services, you agree to the terms and conditions of this privacy statement, you understand and acknowledge that we will collect and use personal information as described in this statement.
Data Definitions
a. Personal data:
At every touch point through your stay and interactions, we may collect personal information, such as:
Your name, gender, postal address, phone number, email address, card or other payment data, financial information, language preference.
Date of birth, place of birth, nationality, passport, visa or other government-issued identification
Special dates such as birthdays, anniversary and special occasion
Membership or loyalty program data, including co-branded, travel partner…
Employer information
Travel itinerary, tour group or activity data
Prior stays or interactions, goods and services purchased, special service and amenity requests
Geolocation information
Social media account ID, profile photo and other publicly data available, or linked accounts.
In some limited circumstances, we may collect images and videos data via security cameras in public areas in our properties or from our surveillance personnel for loss prevention. We may also collect data about family members and companions, such as names and ages of children for applicable laws requirement only. We never knowingly collect personal information from individuals under 18 years of age unless required by applicable laws. As a parent or legal guardian, we request you do not allow your children to submit personal information without your permission.
If you submit any personal data about other people to us, you represent that you have the authority to do so and you permit us to use the data in accordance with this privacy statement.
b. Sensitive data
How we collect your data:
a. Online services
We collect personal data when you make a reservation, purchase goods and services from our websites or Apps, communicate, connect with us through social media pages or online chat services, sign-up for newsletter, participate in our survey, games, quiz, contest or promotion offer, career or job online apply. We use cookies and other technologies (Internet-based and physical & mobile location-based services) such as pixel tags, web beacons, GIFs, links in emails, Javascript, Google or Adobe services to collect personal data and other data to improve our services and provide more relevant offers to you.
b. Offline interaction & property visit
We collect personal data when you visit our property, use our property services and outlets, such as restaurants, concierge services, health club & spa services. We also collect when you attend promotion event that we host or we participated.
c. Customer care & booking center
We collect personal data when you make a reservation over the phone, communicate, connect with us through email, fax. The communications may be recorded for purposes of quality assurance and training.
d. Owners & franchises
We collect personal data from Owners & franchises that we managed and/or independent owned with us.
e. Strategic business partners
We collect personal data from independent companies such as OTA (Online Travel Agent), Travel Agency and Tour Operator with whom we partner to provide you with goods and services.
f. Other sources
We collect personal data from other sources, such as public database, other third parties that does not address in this privacy statement.
How we use data
We use your personal data and other data in variety ways, including to provide and personalize the Services you request, to offer you services, and where required by applicable laws and regulations.
In some circumstances, obligation personal data is required in order to provide you services. Failure to provide this information may prevent us to process your requested services.
Disclosure, share of data
In order to provide you the highest level of hospitality & services, we may share your data with the following:
We provide and personalize the Services, Loyalty, membership programs
Strategic business partners, Service Providers to provide and personalize the Services, such as travel-related, airline, rental car, website hosting, email marketing, payment processing, e-invoice and other services.
Your right of data & retention
a. Access, Change or Suppress your data
If you would like to review, correct, update, suppress, restrict or delete personal data that you have previously provided to us, or if you would like to receive a soft copy of your personal data for some purposes, you can contact us at our email privacy@hotelnikkohaiphong.com.vn or by postal mail:
Dream Dragon Resort
Non-Dream Dragon Resort Entities and third-party link
Our Sites and Apps may contain links to other websites, including websites that collect data or allow others to send you such links. A link to a third-party website does not mean that we endorse it or that we are affiliated with it.
We do not exercise control over third-party websites and we are not responsible for the collection, use, disclose of privacy, data, practices of any entities outside the Okura Nikko Hotels Management including Owners, franchises, strategic partners or other entities this statement does not address.
We encourage you to be aware when access such third-party websites, contents and providing any information at your own risk.
Security
We try our best to use reasonable technical, services and administrative guards to protect the confidentiality and security of your data transmitted to us. However, no data transmission over Internet network or other network or storage system can be guaranteed to be 100% secure, you do so at your own risk.
If you have reason to be believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact us” section.
Update
We reserve the rights to change this privacy statement in necessary to reflect changes in our practices or to comply with changes in the law.
Any changes will become effective when we post online. Your uses of the services following these changes means that you accept the revised privacy statement.
Contact
If you have any questions, concerns or complaint about this privacy statement, please contact us at our email info@dreamdragonresort.com or by postal mail:
DREAM DRAGON RESORT
Dragon Ocean Hai Phong, Van Huong Ward, Do Son District, Hai Phong City
